Lola. FAQs

  1. How do I determine the right size for my dog? To ensure you choose the perfect size, refer to our sizing chart on the product page. If you have any inquiries, feel free to reach out to us at hello@lolashop.com.

  2. What is the recommended method for cleaning my harness? We recommend hand washing your harness in cold water. Prior to washing, kindly remove the velcro label. Please note that velcro labels should not be washed but can be wiped down for cleaning.

  3. Can I make changes to or cancel my order? Once an order has been placed, we strive to process it within 24 hours. Therefore, changes or cancellations may not always be possible. If needed, please send an email to hello@lolashop.com, and we will do our utmost to assist you.

  4. What is your returns policy? We gladly accept returns for orders due to a change of mind, incorrect color, or size, provided they are initiated within 30 days of your order's delivery. For complete details regarding our refunds and return policy, please visit this page.

  5. Shipping Policy For comprehensive information regarding shipping, please refer to our dedicated shipping information page.