Shipping Information
We will be processing all orders within 24-48 hours to ensure it reaches your doors as soon as possible.
For personalized items, please allow an additional 3 days to process.
AUSTRALIA
| Method | Timeframe | Cost |
|---|---|---|
| Standard | 3-8 business days | $4.99 |
| Express | 1-3 business days | $12.99 |
NEW ZEALAND
| Method | Timeframe | Cost |
|---|---|---|
| Standard | 4-10 business days | $4.99 |
UNITED STATES
| Method | Timeframe | Cost |
|---|---|---|
| Standard | 6-8 business days | Free |
CANADA
| Method | Timeframe | Cost |
|---|---|---|
| Standard | 6-8 business days | $4.99 |
UNITED KINGDOM
| Method | Timeframe | Cost |
|---|---|---|
| Standard | 6-8 business days | $4.99 |
EUROPE
| Method | Timeframe | Cost |
|---|---|---|
| Standard | 6-8 business days | $29 AUD |
REST OF WORLD
| Method | Timeframe | Cost |
|---|---|---|
| Standard | 4-12 business days (Depending on Location) | $30 |
SHIPPING CONDITIONS
All orders will be dispatched within 24-48 hours.
Please note that all shipping times provided do not account for potential clearance or customs delays.
Customs and Duties:
Kindly be aware that we cannot guarantee whether you will incur customs taxes or duties. Customs or import duties are typically charged upon the parcel's arrival in the destination country and must be settled by the recipient. lolapetshop.com. is not responsible for any customs taxes or duties. If you refuse to pay the customs fees, resulting in the return of the order to us, any applicable return fees will be deducted from your order refund (please note that original shipping fees are non-refundable).
Additionally, please note that as a registered business, we are unable to ship international orders marked as 'gifts,' and all shipments must be declared as 'merchandise.'
For any shipping-related inquiries, please contact us at hello@lolapetshop.com. Please communicate in the English language.